:root {
  --bg: #f1f4f3;
  --surface: #ffffff;
  --surface-2: #e7edeb;
  --ink: #14211f;
  --ink-2: #4b5d5a;
  --line: #d5dfdc;
  --accent: #0b6b63;
  --accent-ink: #ffffff;
  --hot: #c2410c;
  --hot-bg: #fdeadf;
  --warm: #9a6700;
  --warm-bg: #f8eccb;
  --cold: #3d5f82;
  --cold-bg: #e0eaf3;
  --mute: #6b7c79;
  --mute-bg: #e7edeb;
  --ok: #1a7f4b;
  --ok-bg: #dcf1e5;
  --radius: 14px;
  --shadow: 0 1px 2px rgba(20,33,31,.06), 0 4px 14px rgba(20,33,31,.05);
  --font-display: 'Bricolage Grotesque', 'Segoe UI', system-ui, sans-serif;
  --font-body: 'Hanken Grotesk', 'Segoe UI', system-ui, sans-serif;
}
@media (prefers-color-scheme: dark) {
  :root {
    --bg: #0e1615;
    --surface: #17221f;
    --surface-2: #1f2d2a;
    --ink: #e6eeec;
    --ink-2: #a2b4b0;
    --line: #2a3b37;
    --accent: #3cc2b0;
    --accent-ink: #062320;
    --hot: #ff9a62;
    --hot-bg: #3a2216;
    --warm: #e5b94e;
    --warm-bg: #35290e;
    --cold: #8db4de;
    --cold-bg: #1a2a3b;
    --mute: #8a9b97;
    --mute-bg: #1f2d2a;
    --ok: #5bd495;
    --ok-bg: #12301f;
    --shadow: none;
  }
}
* { box-sizing: border-box; }
html { -webkit-text-size-adjust: 100%; }
body {
  margin: 0; background: var(--bg); color: var(--ink);
  font: 16px/1.45 var(--font-body);
  padding-bottom: env(safe-area-inset-bottom);
}
button, input, textarea { font: inherit; color: inherit; }
button { cursor: pointer; }
:focus-visible { outline: 2px solid var(--accent); outline-offset: 2px; }

/* ---------- login ---------- */
.login { min-height: 100dvh; display: grid; place-items: center; padding: 24px 16px; }
.login form { width: 100%; max-width: 360px; display: grid; gap: 14px; }
.login h1 { font: 700 2rem/1.1 var(--font-display); margin: 0 0 4px; letter-spacing: -.01em; }
.login p { margin: 0 0 8px; color: var(--ink-2); }
.field { display: grid; gap: 6px; }
.field label { font-size: .8rem; letter-spacing: .06em; text-transform: uppercase; color: var(--ink-2); }
.field input { padding: 13px 14px; border-radius: 12px; border: 1px solid var(--line); background: var(--surface); font-size: 1rem; }
.err { color: var(--hot); min-height: 1.3em; font-size: .92rem; }

.btn { border: 0; border-radius: 12px; padding: 13px 16px; font-weight: 600; background: var(--accent); color: var(--accent-ink); min-height: 48px; }
.btn.ghost { background: var(--surface-2); color: var(--ink); }
.btn.wa { background: #1fa855; color: #fff; }
.btn.small { min-height: 40px; padding: 8px 12px; font-size: .92rem; }
.btn[disabled] { opacity: .45; }

/* ---------- topo ---------- */
.top { position: sticky; top: 0; z-index: 5; background: var(--bg); padding: calc(env(safe-area-inset-top) + 12px) 16px 0; border-bottom: 1px solid var(--line); }
.top-row { display: flex; align-items: center; justify-content: space-between; gap: 12px; }
.top h1 { font: 700 1.35rem/1 var(--font-display); margin: 0; letter-spacing: -.01em; }
.top .sub { color: var(--mute); font-size: .78rem; }
.icon-btn { background: none; border: 0; padding: 10px; border-radius: 10px; color: var(--ink-2); min-width: 44px; min-height: 44px; }
.tabs { display: flex; gap: 4px; margin-top: 8px; }
.tab { flex: 1; background: none; border: 0; border-bottom: 3px solid transparent; padding: 10px 4px 9px; font-weight: 600; color: var(--mute); }
.tab[aria-selected="true"] { color: var(--ink); border-bottom-color: var(--accent); }
.tab .n { font-weight: 500; color: var(--mute); margin-left: 4px; font-variant-numeric: tabular-nums; }

.tools { padding: 12px 16px 4px; display: grid; gap: 10px; }
.search { width: 100%; padding: 11px 14px; border: 1px solid var(--line); border-radius: 12px; background: var(--surface); }
.chips { display: flex; gap: 8px; overflow-x: auto; padding-bottom: 2px; scrollbar-width: none; }
.chips::-webkit-scrollbar { display: none; }
.chip { flex: none; border: 1px solid var(--line); background: var(--surface); border-radius: 999px; padding: 7px 13px; font-size: .88rem; color: var(--ink-2); min-height: 36px; }
.chip[aria-pressed="true"] { background: var(--ink); color: var(--bg); border-color: var(--ink); }

/* ---------- lista ---------- */
.list { padding: 8px 16px 96px; display: grid; gap: 10px; }
.sect { font: 700 .8rem/1 var(--font-body); letter-spacing: .08em; text-transform: uppercase; color: var(--mute); margin: 14px 2px 2px; }
.card {
  position: relative; background: var(--surface); border-radius: var(--radius); box-shadow: var(--shadow);
  border: 1px solid var(--line); padding: 12px 12px 12px 14px; display: grid; gap: 8px; text-align: left; width: 100%;
}
.card::before { content: ''; position: absolute; left: 0; top: 12px; bottom: 12px; width: 4px; border-radius: 0 4px 4px 0; background: var(--mute); }
.card.b-attention::before, .card.b-hot::before { background: var(--hot); }
.card.b-warm_waiting::before { background: var(--warm); }
.card.b-cold::before { background: var(--cold); }
.card.is-done { opacity: .6; }
.card-top { display: flex; gap: 10px; align-items: flex-start; justify-content: space-between; }
.card h3 { margin: 0; font: 700 1.05rem/1.2 var(--font-display); }
.meta { display: flex; flex-wrap: wrap; gap: 6px; align-items: center; margin-top: 4px; }
.pill { font-size: .72rem; font-weight: 600; padding: 3px 8px; border-radius: 999px; background: var(--mute-bg); color: var(--ink-2); white-space: nowrap; }
.pill.hot { background: var(--hot-bg); color: var(--hot); }
.pill.warm { background: var(--warm-bg); color: var(--warm); }
.pill.cold { background: var(--cold-bg); color: var(--cold); }
.pill.ok { background: var(--ok-bg); color: var(--ok); }
.snip { color: var(--ink-2); font-size: .9rem; display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; overflow: hidden; margin: 0; }
.go { flex: none; width: 48px; height: 48px; border-radius: 50%; background: #1fa855; color: #fff; border: 0; display: grid; place-items: center; }
.go[disabled] { background: var(--surface-2); color: var(--mute); }
.empty { text-align: center; color: var(--mute); padding: 48px 16px; }

/* ---------- ficha ---------- */
.sheet-wrap { position: fixed; inset: 0; z-index: 20; background: rgba(8,16,15,.55); display: flex; align-items: flex-end; justify-content: center; }
.sheet { width: 100%; max-width: 560px; max-height: 94dvh; overflow-y: auto; background: var(--bg); border-radius: 20px 20px 0 0; padding: 14px 16px calc(env(safe-area-inset-bottom) + 18px); display: grid; gap: 14px; }
.sheet-head { display: flex; justify-content: space-between; gap: 12px; align-items: flex-start; }
.sheet h2 { margin: 0; font: 700 1.3rem/1.15 var(--font-display); }
.block { background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius); padding: 12px; display: grid; gap: 6px; }
.block h4 { margin: 0; font-size: .74rem; letter-spacing: .08em; text-transform: uppercase; color: var(--mute); }
.block p { margin: 0; font-size: .95rem; white-space: pre-wrap; }
.msg-box { width: 100%; min-height: 128px; resize: vertical; padding: 12px; border-radius: 12px; border: 1px solid var(--line); background: var(--surface); line-height: 1.45; }
.draft-note { font-size: .78rem; color: var(--mute); }
.actions { display: grid; grid-template-columns: 1fr 1fr; gap: 8px; }
.actions .full { grid-column: 1 / -1; }
.note-in { width: 100%; padding: 11px 12px; border-radius: 12px; border: 1px solid var(--line); background: var(--surface); }

/* ---------- confirmação pós-WhatsApp ---------- */
.ask { position: fixed; left: 12px; right: 12px; bottom: calc(env(safe-area-inset-bottom) + 12px); z-index: 30; background: var(--ink); color: var(--bg); border-radius: 16px; padding: 14px; display: grid; gap: 10px; box-shadow: 0 8px 30px rgba(0,0,0,.3); max-width: 560px; margin: 0 auto; }
.ask p { margin: 0; font-weight: 600; }
.ask .row { display: flex; gap: 8px; }
.ask .btn { flex: 1; }
.ask .btn.ghost { background: rgba(255,255,255,.14); color: var(--bg); }
#toast { position: fixed; left: 50%; transform: translateX(-50%); bottom: calc(env(safe-area-inset-bottom) + 22px); background: var(--ink); color: var(--bg); padding: 10px 16px; border-radius: 999px; z-index: 40; font-size: .92rem; max-width: 90vw; }

@media (prefers-reduced-motion: no-preference) {
  .sheet { animation: up .22s ease-out; }
  @keyframes up { from { transform: translateY(24px); opacity: .6; } }
}
@media (min-width: 720px) {
  .chips { flex-wrap: wrap; overflow: visible; }
  .top, .tools, .list { max-width: 720px; margin-left: auto; margin-right: auto; }
  .top { padding-left: 16px; padding-right: 16px; }
}

.phone-row { display: grid; grid-template-columns: 1fr auto; gap: 8px; }